39 Countries, One System, Under 60 Seconds: Achieving Operational Excellence at Global Scale
A Global Aerospace Manufacturer
At a Glance
Operating in 39 countries means dealing with dozens of languages, time zones, legal frameworks, and cultural contexts -- all simultaneously. For this global aerospace manufacturer, the compliance intake process had not kept pace with the organization's scale. Disconnected systems meant that a report submitted in one country might not reach headquarters for days. Manual data entry created bottlenecks and errors. And language barriers prevented non-English-speaking employees from reporting altogether.
The data lag was the most dangerous problem. In a fast-moving enterprise, risk information that arrives three days late is risk information that arrives too late. Leaders were making decisions based on incomplete pictures because the data pipeline from field to headquarters was too slow and too fragile.
Ethico deployed a globalized intake platform with coverage across all 39 countries where the organization operates. The solution included multilingual support that allowed employees to report in their native language, eliminating the barrier that had kept many non-English speakers from participating in the reporting process.
Reports are answered in under 60 seconds by trained intake specialists, ensuring that no caller waits or abandons the process. The platform integrates directly with the organization's ServiceNow instance, automatically syncing case documentation to internal management systems. What previously required manual data entry and days of processing now happens automatically in under 24 hours.
The transformation was measured in seconds and hours rather than days and weeks. Reports are now answered in under 60 seconds, with data syncing to internal systems in under 24 hours -- a dramatic improvement from the multi-day lag that had characterized the previous process.
With 6,000+ hours of annual availability and multilingual support, every employee in every country can now report concerns in their own language, at any time. The integration with ServiceNow eliminated the data silo that had separated compliance information from the organization's broader risk management ecosystem. Leadership now operates with near-real-time awareness of global compliance activity.
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