2,000 Disclosures, Zero Emails
A Global Consulting Firm
At a Glance
Every year, the compliance team at this global consulting firm had to collect conflict-of-interest disclosures from more than 2,000 consultants. The process was brutally manual: send an email blast, wait for responses, send reminder emails, wait again, then spend weeks personally tracking down the non-responders.
The email-based approach failed in predictable ways. Initial emails went unopened. Reminders were buried in inboxes already overflowing with client work. Consultants who intended to respond got distracted and forgot. By the end of the disclosure window, the compliance team had collected maybe 70% of the forms and was spending full days chasing the remaining 30% — one person at a time.
The firm deployed Ethico's MyCM platform to manage the annual COI certification as a structured workflow rather than an email campaign. Each consultant received a disclosure assignment through the system with a clear deadline, and the system tracked completion status in real time.
The critical innovation was automated case creation for non-responders. When the disclosure deadline passed, any consultant who had not completed their certification automatically generated a case in MyCM, assigned to their managing director with a clear escalation timeline. The compliance team no longer needed to identify who had not responded — the system did it instantly, and the follow-up was already in motion.
The first annual certification cycle using MyCM achieved what email never had: 100% completion. Every consultant either submitted their disclosure by the deadline or was automatically escalated through the case management workflow until they did. The compliance team sent zero manual follow-up emails.
The operational impact was transformative. The three-month window that had previously been consumed by chasing signatures was reduced to a managed process that largely ran itself. The compliance team shifted from tracking who had responded to reviewing the content of responses — a far more valuable use of their expertise.
Read the full case study
See exactly how this organization solved the challenge — enter your work email for instant access.
No spam. No sales calls. Just the case study.