Ready to move beyond EthicsPoint?
EthicsPoint (now part of NAVEX) has served organizations for decades. But many compliance teams have outgrown its legacy architecture and are looking for modern alternatives. This page explains what to expect when switching to Ethico and how we make the transition seamless.
Why organizations switch from EthicsPoint
What we hear from EthicsPoint users (from G2, Gartner Peer Insights, and direct conversations)
Support and Service
- Long response times for support requests
- High turnover in support teams
- Additional charges for configuration changes
- Script modifications require professional services
Platform Limitations
- Legacy user interface
- Reporting and export challenges
- Limited workflow customization
- Integration difficulties with modern systems
Pricing Frustrations
- Base pricing plus add-on fees accumulate
- Customizations charged separately
- Contract negotiations described as difficult
- Hidden costs after signing
Note: These concerns come from G2, Gartner Peer Insights, and conversations with organizations who've evaluated both platforms. Your experience may vary.
EthicsPoint vs. Ethico comparison
| Capability | EthicsPoint (NAVEX) | Ethico | Why It Matters |
|---|---|---|---|
| Case Closure Time | ~42 days (industry avg) | 23.7 days | 44% faster resolution |
| Support Response | 4-8+ hours reported | 97 minutes average | Issues resolved quickly |
| Call Abandonment | 15-19% (industry std) | Less than 1% | More reports captured |
| Average Call Duration | 6-7 minutes | 14-15 minutes | More thorough reports |
| Configuration Changes | Often extra charge | Included | No surprise costs |
| UI/UX | Legacy interface | Modern, recently updated | Team adoption |
| Excel Exports | Compatibility issues | Clean, reliable | Usable reports |
What switching looks like
The Ethico Migration Process: 60-90 days from kickoff to full operation
Phase 1: Data Assessment
- Provide EthicsPoint data export guidance
- Map your EthicsPoint fields to Ethico schema
- Assess historical case volume and complexity
- Plan hotline number transition
Phase 2: Configuration
- Replicate your workflows (or improve them)
- Configure routing rules matching your process
- Set up user accounts and permissions
- Configure hotline directives
Phase 3: Data Migration
- Import historical cases with full details
- Migrate attachments and documents
- Validate sample cases for accuracy
- Verify audit trails preserved
Phase 4: Parallel Operation
- New cases flow to Ethico
- Complete active EthicsPoint cases in place
- Train team on new system
- Validate all integrations working
Phase 5: Full Cutover
- Transfer hotline number to Ethico
- Decommission EthicsPoint access
- Enter hypercare support period
- Optimize based on early usage
Common concerns addressed
“What if NAVEX makes data export difficult?”
We've helped hundreds of organizations export from EthicsPoint. Our team provides step-by-step extraction guidance and works with whatever format NAVEX provides. Your historical data belongs to you.
“Will my team need extensive retraining?”
Ethico's modern interface is typically easier to learn than EthicsPoint. Average investigator training time: 2 hours. Most users report the new system is more intuitive than their current one.
“What about my open cases?”
We recommend completing active investigations in EthicsPoint while new cases go to Ethico. This parallel approach ensures no case gets lost in transition. Typical parallel period is 2-4 weeks.
“What about my hotline number?”
We can port your existing hotline number to Ethico or provision a new number—your choice. Number porting typically takes 2-3 weeks depending on carrier cooperation.
“What if I have a contract with NAVEX?”
Most organizations start transition planning 90-120 days before contract renewal. We can begin implementation during your notice period to ensure continuity with no service gap.
What you get with Ethico
Modern Platform
- Updated UI your team will actually enjoy using
- Configurable workflows that match YOUR process
- Clean exports without formatting issues
- Mobile-optimized access
Better Hotline
- 100% in-house Risk Specialists (not call centers)
- 14-15 minute calls that capture details
- Less than 1% abandonment rate
- 100% of reports quality reviewed
Transparent Pricing
- All configuration changes included
- Custom directives included
- Training and support included
- No surprise invoices
Responsive Support
- 97-minute average first response
- Dedicated team that knows your program
- Issues resolved, not escalated
Proof points
| What Changes | EthicsPoint | Ethico |
|---|---|---|
| Case closure time | ~42 days | 23.7 days |
| Support response | Hours | 97 minutes |
| Call abandonment | 15-19% | Less than 1% |
| Call duration | 6-7 minutes | 14-15 minutes |
| Configuration changes | Extra charge | Included |
| Excel exports | Issues reported | Clean, reliable |
Migration support included
No additional migration fees. All migration support is included in your Ethico subscription.
What Ethico Provides:
“We'd been on EthicsPoint for eight years. The UI felt dated, support tickets took days, and every change cost extra. Switching to Ethico felt like upgrading from a flip phone to a smartphone. Our team actually enjoys using the system now, and cases close almost twice as fast.”
What happens next
See Ethico vs. Your Current Setup
Demo showing how Ethico handles your specific case types, workflows, and reporting needs.
Get a Migration Assessment
We assess your EthicsPoint data volume and provide a specific migration timeline and transition plan.
Meet Your Migration Team
Before you commit, meet the project manager and specialists who will handle your transition.
Smooth Transition
Structured migration with parallel operation, training, and hypercare support.
Frequently asked questions
Ready to move beyond EthicsPoint?
Schedule a demo and see what modern compliance software looks like. We'll show you Ethico's platform alongside your current EthicsPoint setup and explain exactly what migration looks like for your organization.