We Hired Them to Think, Not to Type
A Software Scale-Up
At a Glance
Compliance analysts at this software scale-up were not doing compliance work — they were doing data entry. Every new case required manually pulling employee information from Workday, copying it into spreadsheets, and then re-entering it into the investigation system. Employee IDs, department codes, manager names, hire dates — all of it typed by hand, one field at a time.
For a team of skilled analysts recruited for their ability to investigate, analyze, and make judgment calls, the daily reality was demoralizing. The people the company had hired to think were spending a third of their week typing. And the errors that crept in from manual transcription — a transposed digit in an employee ID, a department code copied from the wrong row — created downstream problems that took even more time to fix.
The company integrated Ethico's MyCM platform directly with their Workday HRIS instance. The integration was straightforward: when an investigator typed an employee's name into a case, the system automatically populated every associated field — employee ID, department, location, reporting chain, hire date, and employment status — directly from the HRIS source of truth.
This was not a one-way data dump. The integration maintained a live connection, meaning that if an employee transferred departments or changed managers between the time a case was opened and the time it was resolved, the investigator could refresh the data with a single action. No more discovering mid-investigation that the subject had moved to a different division three weeks ago.
Each analyst recovered approximately 15 hours per week — nearly two full business days that had been consumed by manual data entry. Across the team, this translated to roughly $40,000 per analyst in annual productivity gains, measured by the value of investigation work that replaced data entry.
But the numbers only told part of the story. The morale shift was immediate and visible. Analysts started spending their time on the work they were hired to do: reviewing evidence, conducting interviews, identifying patterns, and writing substantive findings. The quality of investigation reports improved because analysts had more time to invest in each case rather than rushing through analysis to get back to the data entry backlog.
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