500 Suppliers, Zero Lost Allegations
A Global Manufacturing Company
At a Glance
Managing compliance across a supply chain of more than 500 vendors is a logistical challenge under the best circumstances. For this global manufacturer, the process had calcified around the worst possible tool for the job: Outlook.
When an allegation arrived involving a third-party supplier — a labor violation at a contract factory, a bribery concern involving a logistics partner, a safety issue at a subcontractor's facility — it landed in the same general intake queue as every internal HR complaint. From there, someone had to manually identify it as a vendor issue, forward it to the right person on the Vendor Risk team, and hope the email thread did not get buried under the day's other messages.
The company implemented Ethico's MyCM platform with configurable workflows designed specifically for third-party risk management. The first priority was routing: any allegation flagged with a vendor-related category was automatically diverted from the general HR queue and sent directly to the Vendor Risk team.
This was not just a routing change — it was a structural separation. Vendor allegations received their own workflow templates with fields specific to third-party diligence: supplier name, contract tier, geographic jurisdiction, and prior incident history. Investigators could see at a glance whether a vendor had previous allegations, what stage the current review was in, and what documentation was still outstanding.
The time required to onboard and review a vendor dropped by 50%. What used to take weeks of email coordination now followed a structured workflow with clear ownership at every stage. The Vendor Risk team went from searching inboxes for context to opening a case file that contained the complete history.
More critically, the organization achieved full visibility into its vendor risk posture for the first time. Every allegation, every review, every piece of documentation lived in one system. When auditors asked how a specific vendor issue had been handled, the answer was a click away — not a three-day email archaeology project.
Read the full case study
See exactly how this organization solved the challenge — enter your work email for instant access.
No spam. No sales calls. Just the case study.