Incident management software that captures more and investigates faster
Every unreported incident is a risk you can't manage. Ethico's incident management software combines multi-channel intake (<1% abandonment), structured investigation workflows (44% faster closure), and remediation tracking that links incidents to organizational improvements.
Capture incidents others miss
15-19% of hotline callers hang up before completing their report. That's nearly 1 in 5 incidents you never hear about. Ethico achieves <1% abandonment through 100% in-house Risk Specialists, adaptive interviews, and quality-focused compensation.
Why <1% Abandonment?
- 100% in-house Risk Specialists (not outsourced)
- 14-15 minute adaptive interviews
- Specialists compensated on quality, not volume
- 200+ languages supported
- 24/7/365 availability
Multiple Intake Channels
| Channel | Capability |
|---|---|
| Phone Hotline | 24/7 live specialists, adaptive interviewing |
| Web Portal | Secure, mobile-responsive, anonymous option |
| Mobile App | On-the-go reporting, photo/document upload |
| Magic Links | Passwordless access for campaign follow-ups |
| Manager Reports | Direct submission for observed incidents |
| SMS/Text | Text-to-report capability |
From incident to resolution in 23.7 days
Industry average incident closure: 42 days. Ethico average: 23.7 days. That's 44% faster resolution—without cutting corners.
Intelligent Routing
- Automatic routing by type, severity, location
- Escalation triggers for high-risk
- Workload balancing across investigators
Category Templates
- Pre-built for common incident types
- Required documentation gates
- Customizable per your needs
Investigation Acceleration
- Pre-populated context from intake
- Deadline tracking and alerts
- Bulk actions for high-volume teams
| Incident Type | Template Features |
|---|---|
| Fraud/Financial | Chain of custody, financial evidence handling |
| Harassment/Discrimination | Protected class analysis, interview protocols |
| Safety Incidents | OSHA considerations, injury documentation |
| Policy Violations | Policy citation, severity assessment |
| Retaliation | Timeline analysis, adverse action tracking |
| Ethics Violations | DOJ-aligned documentation |
See what individual incidents miss
Cross-incident intelligence surfaces patterns: same subject in multiple incidents, location clustering, category trending, manager-level patterns, and seasonal cycles.
Cross-Incident Intelligence
- Same subject appearing in multiple incidents
- Location or department clustering
- Category trending over time
- Manager-level patterns
- Seasonal or cyclical patterns
Real-Time Dashboards
- Incident volume and trends
- Open cases by category and age
- Investigator workload distribution
- Closure rates and cycle times
- Substantiation rates by type
Benchmarking Against 1,500+ Organizations
Compare your incident data: incidents per 1,000 employees, category distribution, closure times by type, anonymous vs. identified reporting, and substantiation rates.
Documentation that proves program effectiveness
The DOJ evaluates whether compliance programs are "adequately designed" and "applied in earnest." Your incident documentation is evidence. Every action logged with timestamp, user, and before/after states—immutable and audit-ready.
| DOJ Requirement | How Ethico Addresses |
|---|---|
| Incident detection mechanisms | <1% abandonment, multi-channel intake |
| Investigation procedures | Category-specific templates, required steps |
| Consistent treatment | Standardized workflows, precedent tracking |
| Remediation effectiveness | Corrective action plans, completion verification |
| Program metrics | Benchmarking, trending, outcome analysis |
Most incident software stops at closure. Ethico continues.
Regulators don't just ask "did you investigate?"—they ask "did your investigation drive organizational improvement?" Ethico documents that connection.
Corrective Action Plans
- Disciplinary action tracking
- Policy revision requirements
- Training mandates
- Control enhancements
Root Cause Analysis
- Systemic vs. individual failure
- Control weakness identification
- Organizational factor analysis
- Improvement recommendations
Accountability Loop
- Assign remediation owners
- Set completion deadlines
- Track implementation progress
- Verify and document completion
Built for compliance, HR, legal, and security
One platform serves multiple stakeholders with role-based access ensuring each team sees what's relevant.
Compliance Officers
- Ethics violations and fraud
- Regulatory incidents
- Program effectiveness metrics
- DOJ defensibility documentation
HR Professionals
- Harassment and discrimination
- Workplace conduct
- Employee relations incidents
- Policy violation tracking
Legal Departments
- Litigation hold management
- Privileged investigations
- Employment law documentation
- Regulatory response
Security Teams
- Theft and misconduct
- Insider threats
- Physical security incidents
- Information security events
Proof Points
Incident management, phased rollout
Full deployment including hotline setup, incident categories, investigation workflows, and team training.
| Phase | What Happens |
|---|---|
| Discovery | Incident category mapping, workflow requirements |
| Configuration | Templates, routing rules, escalation triggers |
| Integration | HRIS connection, existing system migration |
| Training | Administrator and investigator training |
| Go-Live | Full deployment with hypercare support |
"We were losing incidents to abandoned calls and siloed systems. Ethico's <1% abandonment means we hear about issues we used to miss. The integrated platform means investigators see the full picture—prior incidents, disclosure data, everything. Our average closure dropped from 45 days to 24."
What Happens Next
See Demo
30-minute demo showing intake, workflows, and remediation
Map Categories
Configure templates for your incident types
Design Workflows
Configure routing, escalation, and remediation tracking
Go Live
Full incident management through a phased rollout
Frequently Asked Questions
Incident management that captures more and resolves faster
See how Ethico's multi-channel intake, structured investigation workflows, and remediation tracking transform incident management.