Report quality that accelerates investigations
Your hotline isn't just an intake channel—it's the foundation of your case data. Ethico's adaptive interview methodology captures the details that enable faster investigations: 14-minute calls that gather context others miss, feeding directly into MyCM for immediate action.
Report Quality That Drives Case Velocity
The data is clear: There's a .94 correlation between hotline call duration and case closure speed. Not because longer calls are better—because thorough intake captures the information investigators need to resolve cases without circling back.
Adaptive Interview Methodology
Our Risk Specialists don't read scripts. They're trained in behavioral science-backed adaptive interviewing that pursues relevant lines of questioning based on what the caller shares.
Custom Directives
Handle calls YOUR way. Custom directives let you specify how different report types should be handled—escalation triggers, information to gather, caller guidance to provide.
Every Call Answered, Every Report Reviewed
100% Live Answer
Every call answered by a live person
100% In-House, U.S.-Based
Not a third-party call center
100% Quality Review
Every report reviewed by QA before delivery
160+ Hours Training
Specialized E&C, HR, and industry training
Callers Who Feel Heard Become Identified
Why do more Ethico callers identify themselves? Because the experience builds trust. Live person answers, specialist listens without rushing, follow-up questions show genuine interest, caller understands protections.
Direct Integration with MyCM
Reports flow directly into MyCM for immediate action:
The Numbers That Matter
"The difference in report quality was immediate. Our investigators used to spend the first day of every case gathering basic information the intake call should have captured. Now they start investigating immediately."
From evaluation to live hotline in 30-45 days
What's Included:
What Happens Next
Request Sample Reports
See real (anonymized) reports that demonstrate our adaptive interview methodology and the level of detail we capture.
Compare to Your Current Reports
Evaluate side-by-side: call duration, information captured, investigator usability.
Design Your Call Flow
Work with our team to configure custom directives, categories, and escalation triggers for your organization.
Go Live (30-45 Days)
Full deployment with trained Risk Specialists ready for your calls.
Frequently Asked Questions
See the report quality difference
Request sample reports and see what your investigators could be working with. We'll provide anonymized examples from your industry showing how adaptive interviewing captures the context that accelerates investigations.
Anonymized industry examples. See the difference in 10 minutes.
About Ethico's Hotline Services:Ethico has operated ethics hotlines for 25 years, capturing more than 10 million reports for 1,500+ organizations. Our Risk Specialists are 100% in-house, U.S.-based employees who complete 160+ hours of specialized training. Unlike outsourced call centers, our specialists are compensated for report quality, not call volume—resulting in the industry's lowest abandonment rate (<1%) and highest caller identification rate (~75%).