Case management software that closes cases 44% faster
MyCM transforms how compliance teams work. Intelligent routing eliminates manual triage. Configurable workflows match YOUR process. Modern UI means your team actually enjoys using it. The result: 23.7-day average case closure vs. the industry's 42 days—without cutting corners.
23.7 days to resolution. Not 42.
Intelligent Automated Routing
- Severity level (critical cases to senior investigators)
- Category (harassment to HR, fraud to compliance)
- Location (regional teams handle their geography)
- Custom rules (your logic, consistently applied)
Configurable Workflows
- Define investigation stages
- Set approval requirements
- Configure escalation triggers
- No IT required—drag and drop
Bulk Actions
Mass status updates, bulk reassignment, batch exports
Modern Interface
Redesigned Q3 2025, clean navigation, role-based dashboards
From report to investigator in minutes, not days
Report Received
MyCM automatically extracts key attributes: severity indicators, category keywords, geographic location, business unit identifiers.
Rules Engine Evaluation
Your configured routing rules evaluate each report against your criteria.
Assignment and Notification
Matched investigator receives assignment with full report context. Escalation timers start automatically.
Deadline Management
Automatic reminders at configurable intervals. Aging cases surface on supervisor dashboards.
| Rule Type | Example | Action |
|---|---|---|
| Severity | "Immediate safety concern" detected | Route to senior investigator + alert CCO |
| Category | "Harassment" or "discrimination" keywords | Route to HR investigation team |
| Location | Report from EMEA region | Route to EMEA compliance lead |
| Subject | Executive named as subject | Route to legal + escalation committee |
| Custom | Your business logic | Your configured action |
Result: Reports that previously sat in a triage queue for days now reach the right investigator within minutes of receipt.
Complete Audit Trail
Immutable Activity Log
Who did what, when. Cannot be altered or deleted.
DOJ-Ready Documentation
- Consistent investigation procedures
- Documented decision-making
- Evidence of thorough follow-through
- Remediation tracking
Regulatory Frameworks
360° Risk Visibility
Centralized Data
Hotline, web/mobile, disclosures, risk assessments all feed one system
Cross-Reference Detection
Multiple reports about same subject, pattern of issues in same location
Workload Visibility
Case distribution, aging reports, deadline tracking
Integration Capabilities
API Flexibility
RESTful API, custom development, bidirectional sync
Common Integrations
HRIS, identity providers, document management, BI tools
Competitive Bridge
Integrates with existing systems. Start with case management, expand when ready.
How MyCM Compares
| Capability | Legacy Platforms | MyCM |
|---|---|---|
| Case closure time | 42-day average | 23.7-day average |
| UI/UX | "Acceptable" | Modern, intuitive |
| Excel exports | Formatting issues | Clean, reliable |
| Workflow config | IT-dependent | Drag-and-drop |
| Pricing | Nickel-and-diming | Transparent |
| Support response | 4-8+ hours | 97 minutes |
Proof Points
From kickoff to go-live in 60-90 days
| Phase | Timeline | What Happens | Your Role |
|---|---|---|---|
| Discovery | Week 1-2 | Workflow mapping, data audit, integration planning | 2-3 meetings, share current process docs |
| Configuration | Week 3-4 | Workflow setup, routing rules, user provisioning | Review and approve configurations |
| Data Migration | Week 4-6 | Historical case import, validation, testing | Provide data exports, validate samples |
| Training | Week 5-6 | Admin training (4 hrs), investigator training (2 hrs) | Team availability for sessions |
| Go-Live | Week 6-8 | Parallel run option, full cutover, hypercare | Begin using system, report issues |
| Optimization | Week 8-12 | Workflow refinement, reporting setup, advanced features | Feedback on workflows |
What's Included:
Frequently Asked Questions
See why teams close cases 44% faster
Schedule MyCM DemoAbout MyCM: MyCM is Ethico's case management platform, managing compliance investigations for 1,500+ organizations over 25 years. The platform has processed more than 10 million reports. MyCM's 23.7-day average case closure (vs. 42-day industry average) is based on measured performance across all client organizations. The platform underwent a complete UI redesign in Q3 2025 based on 200+ hours of user research with compliance professionals.
Content reviewed by: Ethico's Product and Implementation teams, drawing on 25 years of case management expertise across regulated industries including healthcare, financial services, manufacturing, and government contractors.